Frequently Asked Questions (FAQ's)
Here is a list of our Frequently Asked Questions. If your question is still not answered, please feel free to email the team.
1. What types of event decorations and items do you sell?
At Event Curate, we specialise in selling a wide range of unique and stylish event decorations and accessories. Whether you're planning a wedding, birthday party, or corporate event, we have the perfect items to create a memorable and personalised experience. From elegant vases, candle holders and table linen, we've got you covered!
Discover our exquisite range of event candles & holders, including etched pillar candles that add a touch of sophistication to any table setting. Complement your floral arrangements with our ceramic bud vases and versatile tube vases for florist-inspired displays. For those seeking elegant table styling decor, explore our florist vases and pastel event linen to create the perfect ambiance.
We understand the importance of wedding décor and styling, offering affordable wedding supplies online and DIY wedding decorations for those looking to add a personal touch. Explore our selection of wedding and event centerpiece supplies online to find the ideal pieces for your special day.
2. How long do I have to return an item?
You have 30 days after receiving your item to request a return. We want to make sure you're completely satisfied with your purchase, so if for any reason you're not happy with your order, you have plenty of time to send it back to us.
To return an item please send the unused items in packaging to
6 Kambouris Court, Corio, VIC 3214
Once received we will refund the full amount of the items. Please note items must be suitable for resale in order to obtain a refund.
3. What is your return policy?
We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Please note that certain items, such as custom products or personalized items, cannot be returned. For more details, please refer to our refund policy.
4. How long does it take to receive a refund?
Once we've received and inspected your return, we'll notify you if the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
5. Do you offer international shipping?
Currently, we only ship within Australia. However, we are looking into expanding our shipping options in the future to include international destinations. Stay tuned for updates!
6. How soon will my order be shipped?
We strive to dispatch all orders within 4 business days of receiving them. If you haven't received updated shipping information within 4 business days of placing your order, please reach out to our team at enquiry@eventcurate.com.au.
7. What shipping carrier do you use?
We use Australia Post & Sendle as our shipping carrier. We do our best to ensure items are received in a timely manner please note shipping can be slower over Summer period. Once shipping information is received please contact the designated courier for delivery information.
8. Can I track my order?
Yes, you can track your order using the tracking number provided in the shipping confirmation email. If you have any issues with tracking your order, please contact our team and we'll be happy to assist you.
9. What if I receive a damaged or defective item?
If you receive a damaged, defective, or incorrect item, please contact us immediately. We'll evaluate the issue and make it right by either replacing the item or providing a refund. Please note colours of fabrics are clearly detailed on our website & social media platforms some fabrics are translucent and designed to be slightly see through.
10. Do you have a shop where I can pick up the items?
Yes we do allow pick ups from our warehouse in Corio, Vic. However items must be ordered & payed in full prior. We do prefer the postage option however happy to assist if items are required on short notice.
11. Can I change my order?
If you realise that you need to change your order once your order has been placed please contact the Event Curate team enquiry@eventcurate.com.au. If the order has not been shipped we are happy to do so.
12. Is there a minimum order?
There is no minimum order required. You are welcome to order a single item or, multiple items depending on your requirements. However, please note that some of our items are only available in packs (e.g. napkins are only available in packs of 10). Postage will be charged depending on the order.
13. How can I contact Event Curate?
If you have any other questions or need further assistance, please use the Contact Us form and we will be in contact within 3 working days of your request.